Visits Coordinator

Job Title: Visits Coordinators x 2

Location:Milton Keynes

Salary: £26,000 per annum

Job type: Permanent / Full time

About the company:

Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park’s crucial role in World War Two.

Our people, staff and volunteers, are our biggest resource and we are committed to value, invest in and nurture our people. Bletchley Park is a great place to work, and we are committed to making it even better.

About the role:

We are looking for two Visits Coordinators, to join our busy Bookings Team.

Reporting to the Bookings Manager, you will be the first point of contact for our visitors. Working as part of a small team to process telephone and email enquiries relating to general admission, online ticket sales, events, learning visits, group visits, gift tickets, afternoon teas and special visits.

This position is full time 37.5 hours per week during office hours Monday to Friday, with flexibility to work occasional early evenings, weekends and Bank Holidays, as required.

The ideal candidate:

• Committed to delivering a high level of customer service.
• An effective team player, keen to listen and learn, and support others.
• Strong organisation skills, with the ability to manage a varying workload.
• Excellent communication, interpersonal and numerical skills. Able to communicate effectively face to face, via the telephone and in writing.
• Outstanding attention to detail, able to work within a busy environment.
• Self-motivated with the ability to work with minimal supervision.
• A knowledge of and interest in the Bletchley Park story and a willingness to promote the Trust’s Mission.

The following experience or knowledge is essential:

• Previous office administration experience, answering incoming telephone calls.
• IT proficient, with good working knowledge of Microsoft Word, Excel.

The following skills are desirable:

• Experience within a visitor / customer service role
• Experience in invoice management
• Experience with booking systems and databases.

Benefits:

• Company pension scheme
• BUPA wellbeing cash plan
• 33 days holiday per annum, inclusive of statutory holidays.
• Friendly work environment

Closing date for applications is 6 August 2025.

This is a site-based role, located in Bletchley, Milton Keynes.

No agencies please.

If you feel you could be an asset to our team, then please click the APPLY button to send your CV and cover letter explaining why you are suitable for this role.

Candidates with the relevant experience or job titles of, Administrator, Customer Care, Customer Service, Bookings Coordinator, may also be considered for this role.